Knowledge Base
frequently asked questions

We believe you deserve the best service, and we can't guarantee that to you on the phone at this time. We'll do our best to help you over email and chat!

When products are out of stock on our website, we usually take 4-6 weeks to replenish them. In case you need more clarity on a specific product, please write to us and we'll be happy to help you.

You can find all the details on our stores in Australia on this page.

We've recently stopped as New Zealand have opened their own store!

Click here for details.

As a member of Decathlon, you have 365 days to return or exchange your purchase.

If you'd like to return for an exchange (on any product across our website), we'll send you a free-postage label so you can send us the product back. Meanwhile, we'll place a new order and send you what you need in exchange.

In case you'd like to return for a refund, you can return the product(s) either through AU post or Parcelpoint and we'll refund the price of the product to you as soon as your return is on its way to us. Refunds take 1-3 business days to reach you.

Let us know which you'd prefer.

You can read the FAQs on Returns and Exchanges here.

We're sorry we don't have a delivery charge calculator yet. You can find an estimate of how much delivery costs here.

All orders placed before noon (12pm AEST) are shipped from our warehouse in Sydney Monday-Friday every week.

To find out how long your order will take to reach you, please click here.

We are an exclusive membership warehouse both online and in-store. Yes, it is mandatory to sign up before you buy.

Membership is free!