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Returns & Exchanges
What is your Returns and Exchanges policy?
How can I organise to return an item online?
How can I exchange an online purchase online?
How do I return items in store?
How do I exchange items in store?
I ordered the wrong size, how do I change this?
International Exchanges Policy
How can I return in-store purchases online?
How can I exchange in-store purchases online?
How long does the warranty last on my product?
Defective / Damaged items
I bought a product overseas, can I refund it in store?
Shipping and Delivery
How much does delivery cost and how long do you take to deliver?
Delivery of bulky items (over 22 kgs)
Delivering to New Zealand
How does 'Click and Collect' work?
Where do I go to collect my order (Click and Collect)?
How do I change my shipping address?
How can I track my order?
Do you ship outside of Australia?
Can bikes be shipped?
Where do you ship from?
What happens if I miss my delivery?
Where do you deliver to?
FREE SHIPPING OVER $80! - Conditions apply
What shipping courier do you use?
Can I cancel my order?
My order was damaged on arrival!
My order hasn't arrived, what should I do?
What are the available payment options?
Why is my payment information stored with you?
Can we do laybuys? Can you hold off an item for me until I come in to purchase it at the store?
Choosing Click and Collect
I would like to add something to my order, how can I do so?
I want to order a certain amount of quantities, do you provide discounts?
Do you have promo codes?
I want to get printing done, who do I talk to about this?
An item I purchased was scanned twice and I was charged twice, how can this be rectified?
Do you sell Decathlon products in other stores apart from Decathlon?
What is the least and most amount of money that can be put onto a gift card?
How do I make purchases at the till?
Is the website safe for purchasing products?
Can you delete my payment information after a purchase has been made?
Can I purchase by direct bank transfer?
Will you email me my receipt?
There is a price discrepancy on the website, what is the real price?
Can I place an order for delivery in Australia from overseas?
Why I can't complete an online purchase?
Can't place an order, cannot create an account or cannot checkout?
Do you sell Gift Cards in Australia?
Do you accept gift cards from overseas?
Can I return a gift card for a refund?
My receipt does not appear on my account, why?
Can I please have a copy of the invoice of my purchase?
Can I have a discount?
Registration and Membership
Not receiving 'Forgotten password' email?
How do I create my online account?
I already signed up, how do I complete my account?
Why does Decathlon have a membership in Australia, different from Europe?
Do I receive a membership card?
Can you please take me off the newsletter list?
I am not receiving your emails, why?
What are the benefits of signing up?
Can you please delete my account?
Why do you ask for gender and date of birth when signing up?
Do you have access to my personal information?
Do I need a membership account to purchase products?
Why do I need to be a member to make purchases?
Where can I sign up to be a member?
Is there a membership card?
How to leave us feedback!
How can I leave product reviews?
Why don't we have a phone number?
Searching for your product
Can you order something from an overseas Decathlon and ship it in to Australia?
What brands do you sell?
How can I find out if something is in stock in store?
How often do you restock?
Why is the stock in Decathlon Australia different to overseas?
When will a particular item be in-stock?
Can I make a bulk purchase?
Are there any other colours, sizes or shapes of this product available in-store that aren't on your website?
Do you have this item in stock?
You have the exact number of items in stock that I need, can you hold them until I can come in to pay for and collect them?
Why was this item taken off the website?
Can I print on my clothes and accessories, and how much does it cost?
Do you have this product?
What sports are in the range at Decathlon?
Discrepancy between online and in-store prices
How much does this item cost?
This item has gone up in price, why?
How do you keep the price low?
Do bikes get delivered in a box, or assembled?
How can I find the right model for me?
Can you tell me more about this product?
Decathlon products size guide
How to choose the right size Easybreath mask
Kid's Shoe Sizing
What does 'the item you have chosen in these attributes' mean?
What are the dimensions and weight of a particular product?
How do I know what size I need in a particular item?
EU verses AU sizing
Where is AFL and Netball?
How many sports do you have at Decathlon?
Future store locations
Replying to job applicants
Where do I send my resume?
I applied for a job with Decathlon a few months ago, and haven't had a response
How can I find out if there are roles available in my local store?
Where are your stores in Australia?
Where is Decathlon Tempe?
Where is Decathlon Auburn?
Where is Decathlon Knoxfield?
Where is Decathlon Box Hill?
What is your phone number?
What is your policy on Pets?
Do you have new stores opening in Australia? Where will they be?
What are Decathlon Tempe's opening hours?
What are Decathlon Auburn's opening hours?
What are Decathlon Knoxfield's opening times?
What are Decathlon Box Hill's opening hours?
What are the opening hours for all of the stores?
Do I need to make an appointment for the soccer/basketball field?
Where is the shop from?
Why isn't your website working?
Printing and customisation
Bike services and repairs
What is the "Test it, Love It!" policy?
What does "Test it, Love it!" cost?
How much time do I have to "Test it, Love it!"?
What is the "Test it, Love it!" process?
Which products can I hire in the "Test it, Love it!" program?
Are you interested in sponsorship?
Marketing, advertising, PR, media and awareness opportunities
Who do I speak to about Decagrill?
Decathlon Store requirements
Do we give to charity?
Do you do sponsorships?
Can we partner with you to sell these products?
Where can I rate your customer service?
Will you donate some products to our event?