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Payments

What are the available payment options?
At Decathlon, we accept the following means of payment: In-store: Cash VISA MasterCard AMEX After Pay Online: VISA MasterCard AMEX PayPa...
Thu, 15 Oct, 2020 at 5:18 PM
Can we do laybuys? Can you hold off an item for me until I come in to purchase it at the store?
We would love to say yes to every request our customers make of us because we at Decathlon strive to make all of our members as happy as we can, but sometim...
Tue, 9 Feb, 2021 at 4:05 PM
Choosing Click and Collect
Click and Collect is a great option for an athlete on the move! Simply hop online to Decathlon.com.au, find the product you're looking for, place a...
Sat, 12 Dec, 2020 at 7:40 AM
I would like to add something to my order, how can I do so?
Unfortunately, once the order has been placed the payment has been finalised and we cannot add anything else to the order. That being said, we'll d...
Tue, 17 Mar, 2020 at 2:12 PM
I want to order a certain amount of quantities, do you provide discounts?
At Decathlon, we strive to provide the best quality products for the lowest prices possible! In order to achieve this, we mainly stock our 'Passion...
Sun, 17 May, 2020 at 11:53 AM
Do you have promo codes?
Many other companies provide promotion codes, but we at Decathlon promote ourselves differently. Right now, we do not have discount codes during sales but r...
Tue, 17 Mar, 2020 at 2:24 PM
An item I purchased was scanned twice and I was charged twice, how can this be rectified?
Has your order been double charged while finalising your payment at the tills when shopping with us? We're very sorry about that, and in order to g...
Sat, 19 Jan, 2019 at 4:05 PM
Can I make a bulk purchase?
Sadly, at present, we just aren't set up to accommodate bulk orders.  We will try our best, but would need time to source and order all of the nece...
Fri, 18 Jan, 2019 at 8:11 PM
Can I purchase by direct bank transfer?
We would love to try and make as many payment options available as possible, but we aren't quite there yet. We are currently working on making dire...
Sun, 27 Jan, 2019 at 3:09 PM
Will you email me my receipt?
All of your purchasing information, for your records, are available to you through your profile at decathlon.com.au.  However, receipts for tax purposes, w...
Sat, 6 Apr, 2019 at 6:22 PM
There is a price discrepancy on the website, what is the real price?
On occasion, there will be a difference between the online and in-store prices, and this is generally due to human error. In these instances, if there i...
Sat, 19 Jan, 2019 at 4:12 PM
Can I place an order for delivery in Australia from overseas?
Yes! You can place an order for delivery in Australia if you're overseas. However, the final address for delivery must be an Australian address. Yo...
Tue, 17 Mar, 2020 at 2:33 PM
Why I can't complete an online purchase?
Decathlon Australia strives to provide a happy and simple customer experience in every way, but we're still finding our feet in this country, and worki...
Sun, 27 Jan, 2019 at 3:11 PM
Can't place an order, cannot create an account or cannot checkout?
If you're not logged in as a Decathlon member, and are on this screen: Clicking on 'Proceed to Checkout' should bring you here: ...
Wed, 22 Jan, 2020 at 7:40 AM
Do you sell gift cards in Australia?
We only sell gift cards in store at the moment. They can be loaded with any $ amount between $15 to $250, and redeemed in-store or online. We're wo...
Tue, 17 Mar, 2020 at 2:36 PM
Do you accept gift cards from overseas?
At this time, we only sell and accept gift vouchers in-store in Australia. Gift vouchers purchased anywhere else in the world from Decathlon cannot be r...
Sat, 19 Jan, 2019 at 4:15 PM
Can I return a gift card for a refund?
We're sorry to say that we can't refund you for a gift card in any form, be it cash or credit card, nor can we provide change on a purchase using ...
Mon, 1 Jun, 2020 at 7:24 PM
Can I please have a copy of the invoice of my purchase?
Yes, absolutely. Once you've made a purchase with us, the invoice, or receipt of sale, will be saved onto your membership.  Currently, only the his...
Wed, 17 Feb, 2021 at 3:22 AM