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Payments
What are the available payment options?
At Decathlon, we accept the following means of payment: In-store: Cash VISA MasterCard AMEX Online: VISA MasterCard AMEX PayPal After Pa...
Wed, 29 May, 2019 at 5:51 PM
Why is my payment information stored with you?
We're sorry that the site doesn't provide you with the option of deleting your card details or PayPal account details - in fact, your information ...
Sat, 19 Jan, 2019 at 3:57 PM
Can we do laybuys? Can you hold off an item for me until I come in to purchase it at the store?
We would love to say yes to every request our customers make of us, because we at Decathlon strive to make all of our members as happy as we can, but someti...
Sat, 19 Jan, 2019 at 3:58 PM
Choosing Click and Collect
Click and Collect is a great option for an athlete on the move! Simply hop online to Decathlon.com.au, find the product you're looking for, place a...
Tue, 17 Sep, 2019 at 3:43 PM
I would like to add something to my order, how can I do so?
We would love for you to have as much access to various sporting equipment as you need! To add to an order that hasn't been shipped out yet, a few ...
Sat, 19 Jan, 2019 at 3:59 PM
I want to order a certain amount of quantities, do you provide discounts?
At Decathlon, we strive to provide the best quality products for the lowest prices possible! In order to achieve this, we stock our 'Passion bra...
Sat, 19 Jan, 2019 at 4:00 PM
Do you have promo codes?
Many other companies provide promotion codes, but we at Decathlon promote ourselves differently. Right now, the model we employ is code-free, but we may...
Sat, 19 Jan, 2019 at 4:01 PM
I want to get printing done, who do I talk to about this?
Want to get a number, name, logo or pattern printed on an item you purchased from us? We have a dedicated printing team who can print on any Decathlon b...
Sat, 19 Jan, 2019 at 4:05 PM
An item I purchased was scanned twice and I was charged twice, how can this be rectified?
Has your order been double charged while finalising your payment at the tills when shopping with us? We're very sorry about that, and in order to g...
Sat, 19 Jan, 2019 at 4:05 PM
Do you sell Decathlon products in other stores apart from Decathlon?
At Decathlon, we believe that if we are going to create something, we should follow the product from start to finish. Decathlon Australia is the only re...
Sat, 19 Jan, 2019 at 4:06 PM
What is the least and most amount of money that can be put onto a gift card?
Want to give a Decathlon gift card to someone? Decathlon gift cards are a great idea for a present! At the moment gift cards can only be purchased i...
Sat, 19 Jan, 2019 at 4:07 PM
How do I make purchases at the till?
First time purchasing in-store with us? We try to make it as easy as 1...2...3! As we are a membership warehouse, you will need to be a member to pu...
Sat, 6 Apr, 2019 at 6:08 PM
Is the website safe for purchasing products?
Worried about the security of purchasing online? Well no need to be! Your details are safe and sound with us.  We do not hand out any of your person...
Sat, 19 Jan, 2019 at 4:09 PM
Can you delete my payment information after a purchase has been made?
If you're concerned about the privacy of your payment information, don't fret, we're more than happy to clear it for you. Contact our Cus...
Sat, 6 Apr, 2019 at 6:16 PM
Can I purchase by direct bank transfer?
We would love to try and make as many payment options available as possible, but we aren't quite there yet. We are currently working on making dire...
Sun, 27 Jan, 2019 at 3:09 PM
Will you email me my receipt?
All of your purchasing information, for your records, are available to you through your profile at decathlon.com.au.  However, receipts for tax purposes, w...
Sat, 6 Apr, 2019 at 6:22 PM
There is a price discrepancy on the website, what is the real price?
On occasion, there will be a difference between the online and in-store prices, and this is generally due to human error. In these instances, if there i...
Sat, 19 Jan, 2019 at 4:12 PM
Can I place an order for delivery in Australia from overseas?
Yes! You can place an order for delivery in Australia if you're overseas.  You will first have to create an account with us though, which you can d...
Sun, 25 Aug, 2019 at 4:47 PM
Why I can't complete an online purchase?
Decathlon Australia strives to provide a happy and simple customer experience in every way, but we're still finding our feet in this country, and worki...
Sun, 27 Jan, 2019 at 3:11 PM
Can't place an order, cannot create an account or cannot checkout?
If you're not logged in as a Decathlon member, and are on this screen: Clicking on 'Proceed to Checkout' should bring you here: ...
Sun, 25 Aug, 2019 at 4:45 PM
Do you sell Gift Cards in Australia?
We only sell gift cards in store at the moment. They can be loaded with any $ amount between $15 to $250, and redeemed in-store or online. Please note: For...
Sun, 27 Jan, 2019 at 3:12 PM
Do you accept gift cards from overseas?
At this time, we only sell and accept gift vouchers in-store in Australia. Gift vouchers purchased anywhere else in the world from Decathlon cannot be r...
Sat, 19 Jan, 2019 at 4:15 PM
Can I return a gift card for a refund?
We're sorry to say that we can't refund you for a gift card in any form, be it cash or credit card, nor can we provide change on a purchase using ...
Sat, 19 Jan, 2019 at 4:23 PM
My receipt does not appear on my account, why?
It would normally take up to 3 hours for the receipt to appear on the account, and on the rare occasion, up to 48 hours.  If your receipt takes longer t...
Sun, 25 Aug, 2019 at 4:44 PM
Can I please have a copy of the invoice of my purchase?
Yes, absolutely. Once you've made a purchase with us, the invoice, or receipt of sale, will be saved onto your account.  Currently, only online ord...
Tue, 27 Aug, 2019 at 1:40 PM
Can I have a discount?
Decathlon Australia endeavours to maintain the lowest margins possible, whilst keeping the lights on and staff employed. For this reason, we have a rule...
Thu, 21 Feb, 2019 at 5:52 PM