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Shipping and Delivery

How long do you take to deliver?
FROM MID-NOVEMBER ONWARDS PLEASE EXPECT DELAYS TO EXPECTED DELIVERY TIMES **THIS ARTICLE APPLIES TO NON BULKY ORDERS. For information about "Bulky...
Tue, 1 Dec, 2020 at 10:10 AM
Delivery of heavy items (over 18 kgs)
If any products are longer than 1m, or the weight of an item exceeds 18kg, our bulky item courier, Allied Express, will be delivering your order.  Your ...
Thu, 5 Nov, 2020 at 8:13 PM
Shipping Error during Checkout "Cannot be shipped to the designated location"
If you see this error message it's likely a very easy fix! Usually this will come up because of a mismatch of the suburb name and post code. Please e...
Tue, 8 Dec, 2020 at 4:05 PM
Delivering to New Zealand
Unfortunately, due to changes in local legislation we have now stopped shipping goods from Australia to New Zealand. However, we do have exciting news t...
Wed, 10 Jun, 2020 at 3:26 AM
How much does shipping cost?
Sorry, we don't have an automatic calculator at the moment! The shipping costs will depend on your delivery address, whether you have chosen express or...
Wed, 5 Aug, 2020 at 3:17 PM
How does 'Click and Collect' work?
If you're in a hurry, Click and Collect is our way to offer a quick in-store experience! The option to select this service will appear during the check...
Sun, 20 Dec, 2020 at 6:24 PM
How does contactless 'Click and Collect' work?
During Stage 4 COVID-19 restrictions, all our Melbourne stores will be closed to the public until further notice. The good news is we will still have teamma...
Mon, 10 Aug, 2020 at 12:44 PM
How can I track my order?
After you've placed your order online, there are a few things that should happen to help you follow the shipping progress through to delivery. - A ...
Sun, 17 May, 2020 at 11:49 AM
Do you ship outside of Australia?
At this stage, every Decathlon in each country you find us in is responsible for supplying that country, and in some cases their closest neighbours.  At...
Wed, 22 Jan, 2020 at 7:38 AM
Can bikes be shipped?
Yes, bikes can be shipped, but they fall into the category of "bulky item" which means that there is no free shipping on these purchases, due to t...
Thu, 7 May, 2020 at 11:01 AM
Where do you ship from?
Currently, Decathlon Tempe, located in Sydney New South Wales, provides our shipping and dispatch. We hope, in the near future, to have a dedicated ware...
Wed, 22 Jan, 2020 at 7:38 AM
What happens if I miss my delivery?
Not to worry! If your order was shipped with Australia Post, your order will be at the nearest post office waiting for collection. Australia Post should...
Tue, 17 Mar, 2020 at 2:00 PM
Where do you deliver to?
We deliver to locations all across Australia. Unfortunately we are not able to ship internationally due to compliance and legal requirements.  Apolo...
Wed, 22 Jan, 2020 at 7:39 AM
FREE SHIPPING OVER $90! - Conditions apply
Terms and conditions apply: This offer is not valid for bulky orders, or for orders shipped with Express Post. The conditions for the free shipping ...
Thu, 27 Aug, 2020 at 3:58 PM
Help! I accidentally entered the wrong shipping address. How can I change it?
Unfortunately, there is no way for you to update your shipping details once your order has been placed. However, we know these things happen from time to ti...
Tue, 17 Mar, 2020 at 1:40 PM
I've only received half of my order, where is the rest?
During COVID-19 we've made the decision to ship from multiple stores and in some cases, orders are split between 2 stores to fulfill the entirety of th...
Wed, 9 Sep, 2020 at 6:02 PM
My order was damaged on arrival!
In the very rare circumstance that one of our shipping partners delivered your item damaged, we would like you to take photos immediately and forward them t...
Wed, 29 May, 2019 at 5:40 PM
My order hasn't arrived, what should I do?
Not to worry! A lot of the time there may have been an attempt to deliver your order but nobody was available to collect it. If this was the case Austr...
Tue, 18 Feb, 2020 at 7:43 AM
Can I cancel my order?
We're sorry to hear you're looking to cancel your order!  If you have placed a Click and Collect and it has not yet been collected we can canc...
Mon, 9 Nov, 2020 at 4:52 PM