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Returns & Exchanges

What is your Returns and Exchanges policy?
Update as of 15/08/19: Exclusively for Decathlon Members, for a purchase within Australia, we allow up to 365 days to return your items in the 2 followi...
Wed, 20 Nov, 2019 at 5:38 PM
How can I organise to return an item online?
Returning Online Purchases: This information relates to returning online purchases online only. For information about returning purchases in-store, clic...
Thu, 5 Sep, 2019 at 9:34 AM
How can I exchange an online purchase online?
The Returns policy was updated, as of August 14 2019. Any purchases made after this date are subject to Section 4 of the T&C of Use, which can be viewed...
Tue, 27 Aug, 2019 at 1:29 PM
How do I return items in store?
To return a purchase you made in person at one of our stores, all you need to provide is the item/s to be returned, the email address attached to the accoun...
Mon, 11 Feb, 2019 at 7:44 PM
How do I exchange items in store?
Exchanging items purchased from Decathlon Australia in-store is easy. Simply bring in your item/s to the store, with the email address registered to the...
Wed, 20 Feb, 2019 at 12:45 PM
I ordered the wrong size, how do I change this?
Ordered the wrong size or something doesn't fit as well as imagined? Not a problem! Our Customer Happiness Officers are always happy to help replac...
Thu, 8 Aug, 2019 at 3:57 PM
International Exchanges Policy
Decathlon is a global company, but every country within the company operates as an autonomous business. Decathlon Australia gladly offer a 365 day retur...
Wed, 20 Nov, 2019 at 5:39 PM
How can I return in-store purchases online?
The Returns policy was updated, as of August 14 2019. Any purchases made after this date are subject to Section 4 of the T&C of Use, which can be viewed...
Tue, 20 Aug, 2019 at 3:41 PM
How can I exchange in-store purchases online?
To begin the exchange process, please contact us using our contact form, provide the details of your order, what products you would like to exchange, and wh...
Sun, 20 Jan, 2019 at 2:58 PM
How long does the warranty last on my product?
All of the products sold at Decathlon have a minimum of 2 years and a maximum of 10 years warranty in which to either exchange or completely refund your ch...
Mon, 19 Aug, 2019 at 4:40 PM
Defective / Damaged items
We take our product quality very seriously here at Decathlon.  In the case of an issue arising from a manufacturing defect, all of our products are avai...
Wed, 20 Nov, 2019 at 5:43 PM
I bought a product overseas, can I refund it in store?
Decathlon Australia, as with other Decathlon branches in other countries, is a separate entity.  This means that we do not have access to your purchasin...
Sat, 19 Jan, 2019 at 4:44 PM