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Registration and Membership
Not able to complete your account due to an invalid phone number?
Our registration form requires you to use a '0' before you enter your phone number. To fix this: 1) Choose a country code (AU or NZ only...
Fri, 20 Oct, 2017 at 11:38 AM
Not receiving 'Forgotten password' email?
Sorry you're having some difficulty with the website! There are three reasons why you're not receving the forgotten password email: 1) Ca...
Wed, 31 Oct, 2018 at 5:25 PM
How do I complete my online account?
Already signed up as a member instore? If yes, completing your online account is simple and only takes a few minutes. Click here to begin: http...
Thu, 30 Aug, 2018 at 3:56 PM
Why does Decathlon have a membership in Australia, different from Europe?
What is Decathlon Membership? Your membership is a unique access point to your sporting experience with us, whether it's taking part in our free ev...
Tue, 11 Dec, 2018 at 8:44 PM
Do I receive a membership card?
Decathlon Australia is a Membership Warehouse. We believe that organising ourselves this way allows us to provide our members with the best possible service...
Sat, 6 Apr, 2019 at 3:13 PM
Can you please take me off the newsletter list?
Some of our customers don't want to receive advertisements from us, and we totally understand this. During account creation at our self-serve tills...
Wed, 6 Mar, 2019 at 2:16 PM
I am not receiving your emails, why?
Sometimes our emails end up in the wrong place. If you are missing some communication from us, please check your spam/junk folder, because they may have...
Sat, 19 Jan, 2019 at 6:38 PM
What are the benefits of signing up?
The benefits of signing up with us are numerous! You'll not only be the first to know what's going on with us through our newsletters, but you...
Sat, 19 Jan, 2019 at 5:58 PM
Can you please delete my account?
If you've chosen to delete your account with us, please contact us at email@example.com or over Livechat. However, please note that once...
Sat, 19 Jan, 2019 at 5:51 PM
Why do you ask for gender and date of birth when signing up?
We call ourselves a "Membership Warehouse", and we care about you as our customer. The date-of-birth and gender questions exist simply for us...
Sat, 19 Jan, 2019 at 5:10 PM
Do you have access to my personal information?
Yes, but this is only the information you have provided when making your account, e.g. your name, address, email address and phone number. This informatio...
Sat, 19 Jan, 2019 at 5:02 PM
Do I need a membership account to purchase products?
Here at Decathlon, we are what is called a "Membership Warehouse", and we use our Membership base to keep up with our Decathlon community and see w...
Sat, 19 Jan, 2019 at 4:54 PM
Why do I need to be a member to make purchases?
Put simply, because we are a membership warehouse, and that is how we've chosen to do business. We at Decathlon believe that memberships are a grea...
Sat, 19 Jan, 2019 at 12:45 PM
Where can I sign up to be a member?
There are many ways to sign up as a Decathlon member, entirely for free! One way is for you to go to our website to register, or you can come to any of...
Wed, 6 Mar, 2019 at 5:57 PM
Is there a membership card?
We do not provide physical cards after you have registered as a member. Instead, we provide you a membership number, which you can upload to an app suc...
Sat, 19 Jan, 2019 at 4:34 PM
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