Modified on: Thu, 15 Oct, 2020 at 5:06 PM
Update as of 15/08/19:
Exclusively for Decathlon Members, for a purchase within Australia, we allow up to 365 days to return your items When returning unwanted goods you can choose to be refunded or to exchange. In this case we will refund or exchange your item on the condition that the items are:
Unused: Not worn, damaged or used.
Original packaging: Must have the original packaging with all accessories, tags attached and not ripped off or cut off, packaging must be intact with all stickers.
Please note that we will not accept:
- Products that are deemed to be damaged by you or not properly maintained
- Products used outside of their intended means
- Products subject to normal wear and tear
- Perishable goods such as food and drink and personalised items (such as printed clothing or personalised items)
- Swimwear, underwear briefs, or face coverings for hygiene reasons
Based on our assessment (condition of the product and length/frequency of use), our Decathlon team retains the right to accept or refuse the return, and in the case of a return, may choose the adapted or appropriate solution (for example repair, exchange, partial or full refund).
In both cases, you will need to provide your Decathlon Membership and a proof of purchase. Decathlon will proceed to return or exchange based on the price that the product was initially purchased at. This policy applies only to any purchase made within Decathlon Australia.
You can return or exchange online or in-store (bulky items like bikes or treadmills will need to be assessed by our team BEFORE processing an exchange or return).
For returns or exchanges of products purchased internationally (other than in New Zealand) see the International Exchanges and Returns Policy page here.
Exchange online purchases for another product (return shipping is free!):
If you'd like to return for an exchange (on any product across our website), we'll send you a free-postage label so you can send us the product back. We'll first send you a Parcelpoint free postage label.
If a Parcelpoint is not within reasonable distance of you, please pay to send it back through AUS Post and provide us with your receipt so we can refund the shipping costs.
Meanwhile, we'll place a new order and send you what you need in exchange. If you are unhappy with a product and wish to upgrade to the next model above, this is completely fine, you will just have to cover the cost difference.
To find out more about exchanging online purchases online, click here
Returning online purchases for refund (return shipping is not-free):
When returning your purchases for a refund, provided the reason for the refund is simply a change of mind, and not a defective product, it is the customer's responsibility to pay for return shipping.
In this instance, you can return the product(s) either through AusPost or ParcelPoint, and we'll refund the price of the product to you as soon as we confirm that the delivery is on its way to us. In order to confirm this, we require the tracking number of the shipment, which will be provided to you by either shipping service.
Refunds usually take 2-3 business days to reach you.
To find out more about returning online purchases online, click here.
Exchanging or Returning in-store purchases in-store:
Items purchased at Decathlon stores can be returned to any Decathlon store within Australia.
When returning the goods you should have a receipt or a Decathlon Member account used at the time of purchase.
Please note that in-store purchases cannot be returned by post or online. The purchase should be returned in the same method it was purchased, however, online purchases may be returned in store.
We will only be able to refund you on the same card as the one used for the purchase. If you do not have the same card, Decathlon will offer you a store credit only, assuming you have proof of purchase.
To find out more about exchanging in-store purchases at one of our stores, click here
To find out more about returning in-store purchases at one of our stores, click here
Exchanging or Returning in-store purchases online:
The process of exchanging or returning in-store purchases differs from exchanging or returning online purchases online. This is because our policy is to refund costs the same way in which they were paid where possible, for our own security, and that of our customers.
For this reason, it is preferable that in-store purchases are returned or exchanged in one of our stores.
Sometimes, however, it simply isn't possible to get back to one of our stores, and we're aware of that. In these cases, the return shipping process is the same as for online purchases, but any refund involved will be made by gift card.
For more information on Returning an in-store purchase online, click here.
For more information on Exchanging an in-store purchase online, click here.
In the event that you made a purchase at one of our Decathlon stores overseas, we would be more than happy to try to assist you in exchanging or making a warranty claim on a defective item.
There are conditions that Decathlon Australia is bound by, however, and you'll find everything you need to know about our International Exchanges policy here.
PRODUCTS BOUGHT IN DECATHLON STORES OVERSEAS THAT ARE NOT STOCKED BY DECATHLON AUSTRALIA CANNOT BE EXCHANGED BY DECATHLON AUSTRALIA
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