Modified on: Wed, 17 Mar, 2021 at 1:50 PM
Our returns policy is in addition to your rights under the Australian Consumer Law, because we want our members to be ‘delighted or delighted’.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of Mind Returns - Exclusively for Decathlon Members
If you change your mind about a purchase and wish to return the goods, Decathlon will offer a refund or exchange for the item if they meet the following conditions:
The product is returned within 365 days of the date of purchase
Decathlon membership and proof of purchase is provided (we can find this for you if you provide the purchasing email address)
Items are unworn, unused and in their original condition
Items have the original packaging with all accessories included (tags attached and not ripped off or cut off, product packaging intact with all stickers attached)
The product is not one where a change of mind return is not available (see below)
Based on our assessment of the product's condition, Decathlon reserves the right to accept or refuse the return, and in the case of a return, may choose an adapted or most appropriate remedy (for example repair, exchange, partial or full refund).
Items Excluded From Change of Mind Policy
The following items cannot be returned for change of mind:
Perishable goods such as food and drink and personalised items (such as printed clothing or personalised items)
Swimwear, underwear, face coverings (for hygienic reasons)
Climbing products such as ropes, carabiners, belay devices, harnesses, quickdraws. (This is a non-exclusive list).
These products can still be returned if they are faulty, not fit for purpose, or do not match the sample or description.
Exchange non-bulky online purchases for another product (return shipping is free!):
If you'd like to return for an exchange (for all non-bulky items on our website), we'll send you a free-postage label so you can send us the product back. We'll first send you a Parcelpoint free postage label.
If a Parcelpoint is not within reasonable distance of you, please pay to send it back through AusPost and provide us with your receipt so we can refund the shipping costs.
Meanwhile, we'll place a new order and send you what you need in exchange. If you are unhappy with a product and wish to upgrade to the next model above, this is completely fine, you will just have to cover the cost difference.
To find out more about exchanging online purchases online, click here.
Returning online purchases for refund (return shipping is not-free):
When returning your purchases for a refund, provided the reason for the refund is simply a change of mind, and not a defective product, it is the customer's responsibility to pay for return shipping.
In this instance, you can return the product(s) either through AusPost or ParcelPoint, and we'll refund the price of the product to you as soon as we confirm that the delivery is on its way to us. In order to confirm this, we require the tracking number of the shipment, which will be provided to you by either shipping service.
Refunds usually take 2-3 business days to reach you.
To find out more about returning online purchases online, click here.
Exchanging or Returning in-store purchases in-store:
Items purchased at Decathlon stores can be returned to any Decathlon store within Australia.
When returning the goods you should have a receipt or a Decathlon Member account used at the time of purchase.
Please note that in-store purchases cannot be returned by post or online. The purchase should be returned in the same method it was purchased, however, online purchases may be returned in store.
We will only be able to refund you on the same card as the one used for the purchase. If you do not have the same card, Decathlon will offer you a store credit only, assuming you have proof of purchase.
To find out more about exchanging in-store purchases at one of our stores, click here.
To find out more about returning in-store purchases at one of our stores, click here.
Exchanging or Returning in-store purchases online:
The process of exchanging or returning in-store purchases differs from exchanging or returning online purchases online. This is because our policy is to refund costs the same way in which they were paid where possible, for our own security, and that of our customers.
For this reason, it is preferable that in-store purchases are returned or exchanged in one of our stores.
Sometimes, however, it simply isn't possible to get back to one of our stores, and we're aware of that. In these cases, the return shipping process is the same as for online purchases, but any refund involved will be made by gift card.
For more information on Returning an in-store purchase online, click here.
For more information on Exchanging an in-store purchase online, click here.
In the event that you made a purchase at one of our Decathlon stores overseas, we would be more than happy to try to assist you in exchanging or making a warranty claim on a defective item.
There are conditions that Decathlon Australia is bound by, however, and you'll find everything you need to know about our International Exchanges policy here.
PRODUCTS BOUGHT IN DECATHLON STORES OVERSEAS THAT ARE NOT STOCKED BY DECATHLON AUSTRALIA CANNOT BE EXCHANGED BY DECATHLON AUSTRALIA
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