Our returns policy is in addition to your rights under the Australian Consumer Law, because we want our members to be ‘delighted or delighted’. 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns - Exclusively for Decathlon Members

If you change your mind about a purchase and wish to return the goods, Decathlon will offer a refund or exchange for the item if they meet the following conditions: 

  • The product is returned within 365 days of the date of purchase

  • Decathlon membership and proof of purchase is provided  (we can find this for you if you provide the purchasing email address)

  • Items are unworn, unused and in their original condition

  • Items have the original packaging with all accessories included (tags attached and not ripped off or cut off, product packaging intact with all stickers attached)

  • The product is not one where a change of mind return is not available (see below)

  • An exchange can only be processed in store and not via online


Based on our assessment of the product's condition, Decathlon reserves the right to accept or refuse the return, and in the case of a return, may choose an adapted or most appropriate remedy (for example repair, exchange, partial or full refund).



Items Excluded From Change of Mind Policy

The following items cannot be returned for change of mind: 

  • Perishable goods such as food and drink and personalised items (such as printed clothing or personalised items)

  • Swimwear, underwear, face coverings (for hygienic reasons)

  • Climbing products such as ropes, carabiners, belay devices, harnesses, quickdraws. (This is a non-exclusive list).

  • Mouthguards

  • Jockstraps

  • Surfboard racks

  • Car straps

These products can still be returned if they are faulty, not fit for purpose, or do not match the sample or description.

Online purchases:

 

Exchange non-bulky online purchases:

 

Decathlon.com.au doesn't offer exchanges via online. If you'd like to return your order (for all non-bulky items on our website), you will be required to pay for shipping. You are though more than welcome to exchange in store still.

 

Once your order is received and quality controlled, we will refund your order. If you require an online delivery for a new size on a new order, please contact Customer Service and they can assist you further.

 

Returning online purchases for refund (return shipping is not-free):

 

When returning your purchases for a refund, provided the reason for the refund is simply a change of mind, and not a defective product, it is the customer's responsibility to pay for return shipping.

 

In this instance, you can return the product(s) through your choice of delivery partner and we'll refund the price of the product once the item is received and checked by us. 

Refunds usually take 2-5 business days to reach you.

 

To find out more about returning online purchases online, click here


In-store purchases:

 

Exchanging or Returning in-store purchases at your preferable Decathlon store:

 

Items purchased at Decathlon stores can be returned to any Decathlon store within Australia.

When returning the goods you should have a receipt or a Decathlon Member account used at the time of purchase.

 

Please note that in-store purchases cannot be returned by post or online. The purchase should be returned in the same method it was purchased, however, online purchases may be returned in store.

We will only be able to refund you on the same card as the one used for the purchase. If you do not have the same card, Decathlon will offer you a store credit only, assuming you have proof of purchase.

 

To find out more about exchanging in-store purchases at one of our stores, click here.

 

To find out more about returning in-store purchases at one of our stores, click here.

 

Exchanging or Returning in-store purchases online:

 

The process of exchanging or returning in-store purchases differs from exchanging or returning online purchases online. This is because our policy is to refund costs the same way in which they were paid where possible, for our own security, and that of our customers.

For this reason, we advise that in-store purchases are returned in one of our stores. 

Please note that Decathlon.com.au doesn't offer exchanges or returns online for in-store purchases.

Sometimes, however, it simply isn't possible to get back to one of our stores, and we're aware of that. In these cases, if you are outside a 50-kilometer radius of your nearest store,  the return shipping process is the same as for online purchases, but any refund involved will be made by an online-only gift card. If you are inside a 50-kilometer radius you will be required to visit your nearest store, you have 365 days from the purchase date to do so.

 

For more information on Returning an in-store purchase online, click here.

 

For more information on Exchanging an in-store purchase online, click here.