Modified on: Tue, 27 Aug, 2019 at 1:29 PM
The Returns policy was updated, as of August 14 2019. Any purchases made after this date are subject to Section 4 of the T&C of Use, which can be viewed here.
* This page should only be used in reference to exchanging online purchases online.
For information on exchanging in-store purchases online, click here.
To begin the process, please contact us using our contact form provide the details of your order, what products you would like to exchange, and which products you would like to exchange them for.
Exchanging for something with a higher price?
We can do that!
All you'll have to do is send us back the original product/order after emailing us at firstname.lastname@example.org.
We'll send you the free return label after you let us know that you'd like an exchange.
We then refund your original product/ order and shipping costs.
All there is to do after that is make a new order yourself for the new product/s you want!
Exchanging for something with a lower price?
We're happy to process the exchange, and then refund you the difference.
Based on your request, we would then place a new order for you immediately.
You will receive an email once the order is placed and subsequently shipped.
Since exchanges include free return postage, we will send you a link to print out a 'Free return' label for Parcelpoint so you can send your products back to us, at no cost.
We'd like you to return your products using our partner service 'Parcel Point'.
- Parcelpoint is a new & easy way to return online purchases. You can drop off parcels at a local store when it suits you.
Here's how we use the service:
1) We'll generate a 'Free return' label for you. Click on the link provided the email we send you.
2) Choose a parcel point that's closest to you.
3) Print the label that you will receive from the link. Please stick it onto the satchel/box you're using to return.
4) Drop it off at the chosen parcel point.
It's easy and free!
Don't have a Parcel point near you?
Return your items via AusPost to our address:
634-726 Princes Hwy
Tempe NSW 2044
* Please share your AusPost receipt with us online, and we can then process the shipping refund once we've received it.
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