Modified on: Wed, 26 May, 2021 at 5:02 PM
We would love to hear from you! The best way for us to improve our services is by finding out what we do well, and what we can do better, so please don't hesitate to get in touch with our online team to let us know what you think.
The easiest way to leave feedback is to sign up to receive our marketing communication! This way we can get in touch to see if you have any thoughts about recent experiences - we'll ask for reviews of products, stores and our website.
Don't worry though, we won't bug you, we'll only do this periodically after certain purchases!
You can also write to us via the links on the following page: https://help.decathlon.com.au/support/home
1) Online experience reviews:
- You can leave feedback on our services (website, customer service, delivery service etc..) here: https://reviews.decathlon.com/en_AU/review/new/dktau/website/DECATHLON-AU
- On our Facebook page (or search for a specific store): https://www.facebook.com/decathlonau/
2) Products reviews:
- To leave feedback on our products, please ensure you've signed up for marketing communication.
We're working on alternate ways to leave product reviews as we speak too!
3) In-store reviews:
- If you wouldn't mind taking a moment to leave us some feedback as you're leaving, there are touch screens set up for exactly this purpose. Begin by selecting the expression that best matches your mood as you leave us, and if you'd like to give us further feedback on your experiences, we'd love to hear it!
- You can also submit reviews via our google "My Business" store pages - simply make a google search for the location.
If you found this information helpful, leave us a thumbs up!
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