You have the exact number of items in stock that I need, can you hold them until I can come in to pay for and collect them?
Modified on: Fri, 18 Jan, 2019 at 8:13 PM
We at Decathlon believe in providing the best possible service to our customers, regardless of how we interact with them.
In this case, while we would love to hold items for everyone who requests it, it would be unfair to another customer who may also want to purchase the item, but happened to be in store first.
It would also create difficulties in our online stock records as we can't mark something as "Out of Stock" until it's processed through our tills.
We can however offer a great service called "Click and Collect", which allows our online customers to place their order online before they come to collect it in person.
This is a great method of guaranteeing the availability of a product before you come to collect it!
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