Although under the same banner, Decathlon Australia (as with other Decathlon branches in other countries) is not connected to any other Decathlon store outside of Australia. This means that we do not have access to your purchasing records or membership from another country. 


We will try our best to help but in some cases, we're unable to exchange or refund an item bought overseas. For our International Exchanges and Returns Policy, please see: https://decathlonaustralia.freshdesk.com/support/solutions/articles/8000073892-international-exchanges-and-returns-policy


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