Modified on: Wed, 26 May, 2021 at 4:58 PM
If you see this error message it's likely a very easy fix!
Usually this will come up because of a mismatch of the suburb name and post code. Please ensure the suburb is spelled correctly, and that you're using the suburb name not the city.
If in doubt, you can use this site to check what suburb is associated with the post code and vice versa: https://auspost.com.au/
If after trying these steps you still can't get past it, please get in contact with our customer happiness team who will provide further advice. The quickest way to get in touch will be via live chat available between 9am-8pm every day, otherwise pop an email to firstname.lastname@example.org with the address that you're trying to use and our team will test it out.
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