Modified on: Mon, 10 Aug, 2020 at 12:44 PM
During Stage 4 COVID-19 restrictions, all our Melbourne stores will be closed to the public until further notice. The good news is we will still have teammates in-store preparing Click and Collect orders that you will still be able to collect. Once your order has been placed our team will still be preparing the order in the 2-hour timeframe as normal however the pickup procedure will be different from our usual process. We will now bring your order to your vehicle when you arrive and our teammates will be keeping a safe distance to avoid any contact.
All information relating to the pickup procedure of your selected store will be available on the email you receive when your order is ready to collect (it may end up in your Junk or Spam folder so please don't forget to check there!). Please do not collect your order until you receive this email.
If you do not receive an email from us or have any questions regarding your Click and Collect order, please let us know at firstname.lastname@example.org. One of our Customer Happiness Officers will be happy to help out.
Please note: this is only taking place in our Melbourne stores during Stage 4 restrictions. Our Sydney stores will be operating Click and Collect in store as normal.
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