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Shipping and Delivery

How can I track my order?
After you've placed your order online, there are a few things that should happen to help you follow the shipping progress through to delivery. - A ...
Sun, 17 May, 2020 at 11:49 AM
Do you ship outside of Australia?
At this stage, every Decathlon in each country you find us in is responsible for supplying that country, and in some cases their closest neighbours.  At...
Wed, 22 Jan, 2020 at 7:38 AM
Can bikes be shipped?
Yes, bikes can be shipped, but they fall into the category of "bulky item" which means that there is no free shipping on these purchases, due to t...
Thu, 7 May, 2020 at 11:01 AM
Where do you ship from?
Currently, Decathlon Tempe, located in Sydney New South Wales, provides our shipping and dispatch. We hope, in the near future, to have a dedicated ware...
Wed, 22 Jan, 2020 at 7:38 AM
What happens if I miss my delivery?
Not to worry! If your order was shipped with Australia Post, your order will be at the nearest post office waiting for collection. Australia Post should...
Tue, 17 Mar, 2020 at 2:00 PM
Where do you deliver to?
We deliver to locations all across Australia. Unfortunately we are not able to ship internationally due to compliance and legal requirements.  Apolo...
Wed, 22 Jan, 2020 at 7:39 AM
FREE SHIPPING OVER $90! - Conditions apply
Terms and conditions apply: This offer is not valid for bulky orders, or for orders shipped with Express Post. The conditions for the free shipping ...
Thu, 27 Aug, 2020 at 3:58 PM
Help! I accidentally entered the wrong shipping address. How can I change it?
Unfortunately, there is no way for you to update your shipping details once your order has been placed. However, we know these things happen from time to ti...
Tue, 17 Mar, 2020 at 1:40 PM
I've only received half of my order, where is the rest?
During COVID-19 we've made the decision to ship from multiple stores and in some cases, orders are split between 2 stores to fulfill the entirety of th...
Wed, 9 Sep, 2020 at 6:02 PM